Thursday, April 3, 2014

Chapter 12 : Organizational Communication


  1. Organizations defined as an organized, group of people, who work together to achieve compatible goals.
  2. Organizational Messages
  • Process of sending a non-verbal and verbal messages that convey meaning. 
  • Formal communication : Upward, Downward & Lateral communications
  • Informal communication : The Grapevine
  • Organizational networks : Circle, Wheel, Y, Chain & All-channel. 
     3. Organizational Relationships
  • Sexual Harassment
  • Bullying 
  • Mentoring
  • Networking

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